Table of Contents
Telligent Community has a reputation score that codifies a user's community standing using many facets from participation to citizenship. The reputation score drives engagement by giving the best users the highest stature in the community.
The dynamic reputation score publicly indicates which members are in the top 50 percent or higher in the community. It is a measure and reward for a member's community contributions and citizenship.
Reputation is earned from one administrator-determined facet and four system-designated ones.
- The Participation facet is determined by points awarded according to business rules. These rules reward specific, customizable activities that the administrator wants to emphasize in the community. They apply to all users, such as when any user answers a forum question correctly or makes 50 friends.
- The User activity facet is a weighted average derived from four metrics:
- User likes metric - A metric incorporating the number of items a member has liked.
- User ratings metric - A metric incorporating the number of ratings a member has added.
- User bookmarks metric - A metric incorporating the number of bookmarks a member has created.
- User comments metrics - A metric incorporating the number of comments and forum replies a member has created.
- The Content quality facet is an average of the member's best content quality scores, as decayed over time. The decay adds relevancy to the equation and motivates members to stay active.
- The Content moderation facet is a previously existing metric that determines a member's good citizenship based upon the number of accurate abuse reports he/she makes.
- The Abusive content facet is a previously existing metric that determines a member's bad citizenship based upon content that has been reported and confirmed as abusive.
Participation is determined by the User Points metric which is configured in the Manage plugins tab and contains a configurable time period and a maximum number of points to be factored into the calculation. Points are awarded on the basis of business rules.
User activity consists of four metrics, which are configured in the Manage plugins tab and contain a configurable maximum number of the content item to be factored into the calculation. The weight of each component metric is determined in the Score Configuration tab.
Content quality is determined by the User Content Quality metric and contains a configurable maximum number of high scores to be factored into the calculation.
Content moderation is determined by the abuse service.
Abusive content is determined by the abuse service.
Reputation is indicated by a banner on the User Profile (to the user only) and on the User-Hover.
- If the user has a lower than 50th percentile rating, the user hover will not show any text.
- If the user has a lower than 50th percentile rating, the user banner will only show text to the owner of the profile and the text will read (for example): "Your current reputation puts you in the top 20% of members."
- If the user is below the top 50%, his ranking is only displayed to him (not publicly) on his profile page.