This article appeared first at 3sides.co and is based on a Community Leaders Meetup. *** Atamer, Lead Community Manager at Funcom, introduces the concept of cognitive biases as mental shortcuts that influence how people perceive the world, often...

That title gets straight to the point. Accessibility is not just a soundbite or a regulatory box to tick, it is about building online spaces where everyone can participate fully and equally, and is especially poignant, considering the upcoming EU A...

Intro When an opportunity arises to hear community experience stories from Germany, then I will be the first to jump on it. In community land, Germany is now emerging with more and more community practices This time we had Marco Steinhaueser from Sho...

Intro Last January we heard Hans Scharler of MathWorks talk about his experience of 20 years of community building experience and 10 years at MathWorks Developer and Scientist community. If you want to see more, then go here. This February 2024 Hans ...

Intro Hans Scharler of MathWorks is a pure veteran in the community world. He has been building a community from as early as 1994! It grew into the current MathWorks community of more than 2 million developers and scientists being supported worldwide...

Intro In the short debrief below you will read the outcome of the lessons learned by the Institute of Nuclear Power Operators community. Read his lessons and results!As is customary, every last Thursday of the month, our community of community manage...

AI is here! All of a sudden. It was rumbling already in the tech scene for some time but Open AI’s ChatGPT brought its capabilities to the masses with a bang. We are now living in the AI era and new Generation AI will put Gen Z into past tense....

The previous meeting left us with many more questions. The 4 main questions we try to answer Actual Opportunities Actual Risks Influence on Community Strategy  Influence on the Community Manager role

We are hosting a special meetup coming Thursday around the topic of Generative AI and especially around the rise of ChatGPTNo presentation but collecting experiences and defining policies, strategies and tactics.It will be some good old pioneering wh...

I haven't added a blog post on here for quite some time, the fun of running a busy agency creating great community solutions using the Verint Community platform!  We mentioned at Verint Engage last year that we were working on a Mobile Appl...

Season’s greetings from Social Edge! We hope this finds you well as the year comes to an end. To you, our valued customers, friends, colleagues, and partners - we want to say thank you. Your continued support impacts our day-to-day and it is a ...

For those of you I haven’t had a chance to meet yet, my name is Becky Anderson, and I joined the Community team early in 2021.  I came from the customer experience portion of Verint, and therefore had little to no exposure to a community.&...

Join Social Edge on December 14th at 4PM ET for their first Verint Product Showcase!During the event, you'll have the opportunity to see a selection of the most recent innovations the team has been working on to enhance the experience in your Verint ...

Webinar 2 December 2021 Certified Verint Community Partner 3sides is hosting a new series of Open Knowledge webinars. The first of that series is kicked off by Verint Customer: Micro Focus. In that webinar you will learn how Micro Focus is reapi...

When starting out with a community, it is important to understand the purpose of your Community and have a clear strategy in place that is agreed by the key stakeholders, Community Manager and/or Community team. This can be very basic to start with j...

We are very excited to announce that we have recently launched a line of products exclusively for the Verint Community platform! These products are designed to enhance the user experience and visual aesthetic of your Verint community.

Like all of our products, your subscription license includes support and innovation at no extra charge. Our clients have expressed enthusiasm about the capabilities and functionality the…

So, you’ve implemented this great community. You know it’s a fantastic idea. You’ve done the research and have seen how launching a community can successfully decrease calls into your company’s call center by a sizable pe...

One of the most important aspects of the modern internet world is security so we have recently incorporated two-factor authentication in our open source code for Telligent, in this article I'll summarize how we achieved this.

As a business, you have decided to engage more with your audience, and plan the community platform to follow through. But, how can you make sure you’re not left as the host of a party that no-one attends?Your planning starts with the needs of y...

When it comes to integrating with Telligent Community, the questions I’m asked most are around integrating with Sitecore. I have compiled the majority of questions, with answers below, which provides useful explanation on what you can achieve w...

Social Marketing in an Online Community Two key channels for social marketing include social networks and your website. Today, brands are using these two critical digital channels much more to increase their brand footprint. More than likely, you are...

Success can be ever so fleeting. What seems like a great community launch so often turns into a ghost town of little or no activity. But there’s something you can do about it. The key is to understanding the psychological motivations of your me...

You’re well aware that your community can help you engage more deeply and widely with your customers, and reap the benefits of that engagement. A great community can make the all the difference between being a world-class company that domi...

Communities of Practice are challenging. But the results can change the profession you work in for the better, and maybe even make the world a better place. How’s that for a reason to go social? Hearing First is an organization that suppor...

A quick Google search of ‘the benefits of an online community’ provides a plethora of encouraging results; from reducing support tickets, increased customer satisfaction, customer retention and advocacy, to improving SEO, increasing produ...