News & Updates

If I asked whether your business was active on social media, you’d probably answer quite quickly with a “yes!” If I asked whether you were seeing the results expected from your investment, I am not too convinced you’d confidently answer another “yes.” For many brands, their social media efforts are not providing the results in which they were hoping and many are realising that social media just isn’t the place to build…

On January 27th, 2016 we hosted a webinar to introduce Telligent Community 9.0. While we had excellent attendance to the webinar, some people were not able to attend to hear first hand about all the amazing additions to Telligent Community.

Great news ... we recorded the webinar and you can now watch it on-demand:

www.youtube.com/watch

In addition to the new webinar, be sure and check out the 70+ new how-to articles and…

So, you’ve implemented this great community. You know it’s a fantastic idea. You’ve done the research and have seen how launching a community can successfully decrease calls into your company’s call center by a sizable pe...

How Our Case Portal Updates Benefit You: Stay Informed. With our new community-integrated portal, it will be easier than ever to track your support cases. Be Empowered. Request support, locate resources, and share best practices, tips, and id...

When it comes to integrating with Telligent Community, the questions I’m asked most are around integrating with Sitecore. I have compiled the majority of questions, with answers below, which provides useful explanation on what you can achieve w...

Social Marketing in an Online Community Two key channels for social marketing include social networks and your website. Today, brands are using these two critical digital channels much more to increase their brand footprint. More than likely, you are...

I’m happy to announce that Telligent will be using Desk.com as its new customer support portal.  This will enable our customers to open support cases, interact with our support team , and see the status of all cases they, or their designat...

As a business, you have decided to engage more with your audience, and plan the community platform to follow through. But, how can you make sure you’re not left as the host of a party that no-one attends?Your planning starts with the needs of y...

One of my primary responsibilities as a Sr Solutions Advisor for Telligent is delivering product demonstrations. It's something Farrukh and I do multiple times a week for new and existing customers.

So... why should you request a demo? 

First off, delivering a #demo is the best way to show off what Telligent Community can do and how it can be used to address business issues, like enabling your customers to help each other…