What communications do you make to a user to advise them they are banned?

WE have identified a user whom the Group Owners want to Ban for a number of reasons. 

The user has breached Acceptable Use Policy.

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  • Hi  

    Based on our observations and interactions from other communities, here are several strategies for advising users of their ban:

    1. Direct Email Communication: Send a personalized email to the user explaining the reasons for the ban, the duration (if applicable), and any steps they can take for reinstatement or further clarification

    2. Customized Messaging within the Community Platform: Craft a customized message that appears when the banned user attempts to access the community platform. This message should outline the reason for the ban and any necessary next steps - this was a bit of custom work and not fully OOTB

    3. Personalized Direct Message (DM): If applicable, send a personalized DM to the user through the community platform, explaining the situation and providing guidance on how to address it (before they are banned)

    4. Automated System Notification: Implement an automated system (using an automation) within the community platform to send notifications to users when they are banned

    5. Follow-Up Communication: After the initial notification, consider sending follow-up communications at appropriate intervals to remind the user of the ban's duration (if temporary) or to provide updates on any appeals process.

    Im sure there are many other ways people are informing their users of a ban - but this is what I have seen

  • Thanks All for the feedback.  Going down the direct communication route, prior to the switch off.

    I have 2 issues 

    1. Looking to update the User Banned page, as described in the help here. I cannot find it on our community.

    (+) User Banned : Configuration - User Documentation - Verint Community 12.x - Verint | Telligent Community

    2. The reasons for Banning does not include or intonate anything related to Community Policy, which I would like to include?

    I can add the text as a resource, but it goes nowhere.

     (+) Updating the User Banned widget - Questions & Discussions - Customer Connection - Verint | Telligent Community

  •   

    Verint changed the way they handle messages in the community following v12.1. Now instead of all the messages having their own widgets - they are controlled through message redirects and surfaced through a core-message widget. Each redirect/ core message has a message ID which was listed out here:  core- messages Widget  

    You can see from that list that User Account Banned has an ID of 26. To view what this message will look like (again you make all changes for the text in the message in the admin panel) - from your community home page add the following to the end of your URL: /msgs?messageid=26

    Each redirect has a default value and you can click on any redirect in the list to see what that value is. To override the value, you can simply enter what you want that new text to be. 

    I know under the admin panel > interface > message redirects you can set message redirects - and there is a default set for User Account Banned: 

  • Thanks Sarah

    This has raised another question: Below is the message received on a banned user.

    With the way new messages are handled, does it include the possibility to change the Reasons?

    Although I have added another option in the Resources, this is not displayed.

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