What communications do you make to a user to advise them they are banned?

Question

WE have identified a user whom the Group Owners want to Ban for a number of reasons. 
 The user has breached Acceptable Use Policy.

Sara Collins · Accepted Answer

Marie.Cassidy 
 Verint changed the way they handle messages in the community following v12.1. Now instead of all the messages having their own widgets - they are controlled through message redirects and surfaced through a core-message widget. Each redirect/ core message has a message ID which was listed out here: core- messages Widget 
 
 You can see from that list that User Account Banned has an ID of 26. To view what this message will look like (again you make all changes for the text in the message in the admin panel) - from your community home page add the following to the end of your URL: /msgs?messageid=26 
 
 Each redirect has a default value and you can click on any redirect in the list to see what that value is. To override the value, you can simply enter what you want that new text to be. 
 
 I know under the admin panel > interface > message redirects you can set message redirects - and there is a default set for User Account Banned:

Sara Collins · Answer

Hi Marie.Cassidy 
 
 Based on our observations and interactions from other communities, here are several strategies for advising users of their ban:

Direct Email Communication : Send a personalized email to the user explaining the reasons for the ban, the duration (if applicable), and any steps they can take for reinstatement or further clarification

Customized Messaging within the Community Platform : Craft a customized message that appears when the banned user attempts to access the community platform. This message should outline the reason for the ban and any necessary next steps - this was a bit of custom work and not fully OOTB

Personalized Direct Message (DM) : If applicable, send a personalized DM to the user through the community platform, explaining the situation and providing guidance on how to address it (before they are banned)

Automated System Notification : Implement an automated system (using an automation) within the community platform to send notifications to users when they are banned

Follow-Up Communication : After the initial notification, consider sending follow-up communications at appropriate intervals to remind the user of the ban's duration (if temporary) or to provide updates on any appeals process.

Im sure there are many other ways people are informing their users of a ban - but this is what I have seen

Wilfried Rijsemus (3sides) · Answer

Indeed. Direct message is the best and if this person is hard-headed a phone call does wonders.

What communications do you make to a user to advise them they are banned?

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