Automation Extensibility

In addition to defining scripted automations, Verint Community also supports lower-level integrations that affect automation functionality.

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    Automation Event Definitions

    Automation Event Definition plugins enable support for custom API events within automations. Once exposed by an Automation Event Definition, automations can be configured to be triggered when the event…
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    Factory Default Automation Providers

    Factory default automation providers allow for the definition of new factory default automations which can be further edited but not removed in production environments. Factory default automations are…

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