This could be user error, but wanted to reach out to figure out if it's me or if the automation is working as intended. When I heard about this automation I was very excited to try it out and recently set up and activated the Unanswered Question Automation. I had anticipated that the email would go out to just the Role identified, but instead it went out to the entire platform (aka the full community of 13000 members).
Are the last three fields building on each other, or does the Group override the Role? I'm still trying to understand why this went out to everyone and not just the Role assigned.
Also, the email received was not very organized and just listed out all of the questions, more like a data dump. I had anticipated the automation would only provide the questions associated with the Group that the individual was an Owner of, or having the questions separated by Group with headers to make it easier for owners to find the questions that they specifically need to review.
Is there a way to modify this automation to ensure it only goes out to the Role identified, with questions separated by Group (with a header to define the Group) or the individual receiving only the questions that apply to them and their group? Or will I need to create an automation specific for every Group with Roles specific to each Group's Owners?
