Is it possible to give some sort of notification or send an email for unanswered questions or posts?

Question

On a competitor platform we were able to set up an automatic email that would be sent to our community mailbox to alert us when a post had not been answered in 18 hours. These emails were then checked and forwarded to Support so they could help answer some of the questions. Do you know if there&rsquo;s a way to do this in Telligent/Verint?

Alex Nassi · Answer

chrisseamons There are two Ideas and Improvements that cover this use case that you should vote on as it's not out of the box functionality yet: 
 
 Threads with no Reply Report (By Forum &/or Group) 
 New member retention reporting

Former Member · Answer

There are a couple ways to do this, each would require some custom code be written. 
 
 A plugin that handles the Forum Thread Create event and schedules a job for 18 hours later that could check if any replies have been posted and send an email if not. 
 A job plugin or automation that runs on a schedule and does logic to fetch forum threads and check for any that are over 18 hours old with no replies. 
 
 It would be more difficult to customize the content of the notification if done via automation, as plugins can specify ITemplatable and expose a rich text editor for adjusting the notification/email content.

Is it possible to give some sort of notification or send an email for unanswered questions or posts?

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