Error message from dlvr.it says https://www.vetsurgeon.org/news/b/veterinary-news/rss is an html page, not an rss feed
Any thoughts, anyone?!
edited title
[edited by: Arlo Guthrie at 2:07 PM (GMT 0) on Mon, Dec 23 2019]
Error message from dlvr.it says https://www.vetsurgeon.org/news/b/veterinary-news/rss is an html page, not an rss feed
Any thoughts, anyone?!
Do you have a customization or web server configuration that is adjusting page output? The platform generates RSS feeds with the following beginning markup:
<?xml version="1.0" encoding="UTF-8" ?> <?xml-stylesheet type="text/xsl" href=".../rss.xsl" media="screen"?><rss...
Your site is removing the <?xml> tags completely and wrapping the entire result in HTML tags:
<html> <head></head> <body> <rss...
If you want additional help tracking this down, you may want to open a support ticket so that we can review your site with you.
Do you have a customization or web server configuration that is adjusting page output? The platform generates RSS feeds with the following beginning markup:
<?xml version="1.0" encoding="UTF-8" ?> <?xml-stylesheet type="text/xsl" href=".../rss.xsl" media="screen"?><rss...
Your site is removing the <?xml> tags completely and wrapping the entire result in HTML tags:
<html> <head></head> <body> <rss...
If you want additional help tracking this down, you may want to open a support ticket so that we can review your site with you.
Thanks Ben. Not sure of the answer to that one. Will open ticket if we need to.
Ben Tiedt - its unclear how to raise a support ticket!
Creating a new ticket is available on the homepage of this site via the "Create a Case" link or by going to https://community.telligent.com/p/createcase
( more details about support case management: https://community.telligent.com/blog/b/announcements/posts/introducing-the-new-telligent-case-portal )
HI Ben, unfortunately, when I click that link you shared, I get this error message:
A valid contact was not found. Please make sure a valid contact exists with [my Telligent registered email address] email address
Bump - I can't raise a ticket!!
Hi Arlo Guthrie, my apologies that you are having issues raising a ticket! I just checked your profile and see the create case/view case buttons appearing on the homepage for your account here (https://community.telligent.com/), screenshot of what they look like on the right hand side. Are you seeing those on your side?
Thank you!
Also - I do see the company name is incorrect, we'll get that fixed up, however your ticket will be attached to your email regardless, so you should be all set to open up a ticket. Please do not hesitate to reach out here or via the email thread we have on this to get you going.
Thank you!
aha - yes, that links to the same place as Ben linked earlier, except now the error message has cleared and the form has appeared. Thanks.