This site provides community-based answers to questions. Although these public forums are monitored by Telligent employees, there is no guarantee of a specific response time or resolution. To utilize the benefits of a support contract, Telligent Support. For more information visit our Support FAQ.
We strive to build products that are innovative, feature-rich and bug-free. However at times, our best intentions are met with challenges that our customers, partners, and employees discover, so we work quickly to fix issues. You may be wondering, what if I come across an issue and report it to Telligent, how is that handled? Some issues we can fix right away, others may take a bit of extra effort and require a change to your existing environment. The latter types of issues are what we consider for a service pack.
To submit a request for a particular issue to be included in our next service pack for your version, please fill out the support case form in its entirety on our site: Support Case Creation In the "Ok, what's happening?" field, please also include your priority needs for fixing the issue.
An issue can be requested to be included in the next service pack when:
If these criteria are met then we will begin the service pack process and we will inform you of our expectations for when a fix will be made. We know every issue can be a big impact to your community and we will review each request as quickly as possible. Thank you for helping to improve our product!