This site provides community-based answers to questions. Although these public forums are monitored by Telligent employees, there is no guarantee of a specific response time or resolution. To utilize the benefits of a support contract, Telligent Support should be contacted directly at: https://www.telligent.com/support/
We strive to build products that are innovative, feature-rich and bug-free. However at times, our best intentions are met with challenges that our customers, partners, and employees discover, so we work quickly to fix issues. You may be wondering, what if I come across an issue and report it to Telligent, how is that handled? Some issues we can fix right away, others may take a bit of extra effort and require a change to your existing environment. The latter types of issues are what we consider for a service pack.
To submit a request for a particular issue to be included in our next service pack for your version, please fill out the support case form in its entirety on our site: https://www.telligent.com/support/ In the "Ok, what's happening?" field, please also include your priority needs for fixing the issue.
An issue can be requested to be included in the next service pack when:
If these criteria are met then we will begin the service pack process and we will inform you of our expectations for when a fix will be made. We know every issue can be a big impact to your community and we will review each request as quickly as possible. Thank you for helping to improve our product!