Thinking about creating an online social community for your organization?
Check out this awesome Whitepaper by The Aberdeen Group with some great ROIs that you can use to show the benefits of community.
Report Highlights:
- Companies with an onl...
To all of our wonderful customers and partners, thank you for continuing to trust us as we build and support your platform of choice for creating incredible communities.
As the holidays approach, we will have varying office hours which will impact our support availability. Please note that our offices will be closed on Monday, December 26th, 2016 through Monday, January 2nd, 2017.
As such, general product support will be…
If I asked whether your business was active on social media, you’d probably answer quite quickly with a “yes!” If I asked whether you were seeing the results expected from your investment, I am not too convinced you’d confidently answer another “yes.” For many brands, their social media efforts are not providing the results in which they were hoping and many are realising that social media just isn’t the place to build…
The best kind of content is content that is unique, authentic and engaging.
Here are four ideas to help you boost content to engage customers within your community:
1: Blog posting within your communityA blog post by a product owner detailing their perspective on how the community’s influence is impacting the decisions made in designing and building a product/good/service is authentic and engaging - customers see how…
In the past, organizations biggest fears of launching a social community was that the community would be misused, abused and have vulgarity they couldn’t control. But, that isn’t the case – customer communities exist for a purpose: to find answers, share experiences, share feedback and connect with the organization and other customers.
Many organizations realized that their biggest fear (negative feedback…
