Colleges and universities bring people together from around the world to study, learn and network. It’s no surprise that the world’s largest social network, Facebook, was created at a University. But, while social networks have a role, th...
Customers typically want the same things from a positive Social Community experience. They want information, support, and interaction:
Information. Information comes in the form of Forums or Blogs and can be documented and searched. Some common topics may include technical information, product/sales information and upcoming product enhancements etc.
This makes it easy for users to easily search for technical answers to…
“People talk about you on the internet, why not give them a place where you can listen to feedback and manage the conversation?” This is the question I pose when someone voices a concern about having a flood of complaints overwhelm them by turning on a community. The truth is, no matter what product you sell or what industry you are in, you will at some point encounter customer concerns.
One of the great benefits…
We are very excited to announce that we have recently launched a line of products exclusively for the Verint Community platform! These products are designed to enhance the user experience and visual aesthetic of your Verint community.
Like all of our products, your subscription license includes support and innovation at no extra charge. Our clients have expressed enthusiasm about the capabilities and functionality the…
