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User Documentation How do I upgrade Verint Community?
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How do I upgrade Verint Community?

This article documents the process of upgrading existing communities. Before starting your upgrade:

  • Review upgrade notes
    Check current and previous upgrade notes listed the release notes to see if you are impacted by any changes that should be reviewed before or after an upgrade.
  • Check system requirements
    Confirm you have all the required system requirements.
  • Take backups
    You should ensure you have backups before starting an upgrade so you can roll back if anything goes wrong in the upgrade process
  • Acquire updated license
    If running on a commercial edition of Community, ensure you have a license with support for the new version. This can be obtained from our Support team.

Upgrading from Pre-14 Versions

Versions prior to Community 14 use the legacy non-containerized architecture and require a different upgrade process. 

Article
How do I upgrade from Verint Community 13 or earlier?
Community 14 is fully containerized. Upgrading from Community 13 or earlier is effectively a migration into a fresh Community 14 runtime, followed by database and file-content transition. Prerequisites…
Last edited 4 months ago in Verint Community 14.x > User Documentation

Upgrading from Community 14 or Later

Community 14+ deployments already use the modern containerized architecture introduced in v14. 

Article
How do I upgrade from Verint Community 14 or later?
Upgrading from one Community 14 release to a newer Community 14 release is primarily an image replacement plus an installer run against your existing data. Prerequisites How do I install Verint Community…
Last edited 4 months ago in Verint Community 14.x > User Documentation

Review User Experience Changes

After upgrading, if there were any user experience updates as part of the upgrade, a system notification will be sent to the administrators of the community to provide next step options. For more details about upgrading the user experience based on these options, see How do I upgrade the user experience of my community? 

Note that it is highly recommended to go through the User Experience update process. This process is necessary for reviewing theme and widget updates that are included with the upgrade.

  • Upgrade
  • Created over 1 year ago
  • Updated 4 months ago
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  • Article

    How do I upgrade from Verint Community 13 or earlier?

    Community 14 is fully containerized. Upgrading from Community 13 or earlier is effectively a migration into a fresh Community 14 runtime, followed by database and file-content transition. Prerequisites…
  • Article

    How do I upgrade from Verint Community 14 or later?

    Upgrading from one Community 14 release to a newer Community 14 release is primarily an image replacement plus an installer run against your existing data. Prerequisites How do I install Verint Community…
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