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Custom Metadata Widget

Eion Ness

While attempting to set custom meta information on our home page we have found a widget call "Custom Metadata" which seems to provide partial function. While testing we discovered that the widget doesn't populate for unauthenticated users, but when we went to fix this issue the widget is nowhere to be found anywhere in the backend. How would we go about editing this widget or even just seeing how it functions to create our own version?

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    Hi  !

    Wanted to follow up - we were able to reproduce this on our end too. As a reminder, this widget is headless by design - nothing displays visibly on the page itself, it just writes a <meta> tag into the <head> (that's the same behavior another customer describes using this widget for in this public thread).

    What we found: the tag shows up fine in View Page Source when logged in, but it's missing entirely when checked as an unauthenticated/logged-out visitor - so this is a real, confirmed gap between authenticated and anonymous rendering, not a one-off testing issue.

    We also weren't able to locate this widget anywhere in the backend on our end either. Our best guess: this is an older widget that's been effectively deprecated but never fully removed. The earliest documentation we could find for a "Custom Metadata" widget goes back to Community 8.x, and per Verint's Community 12 release notes, bug TE-17679 (Community 12.1.3) split this kind of functionality into two newer widgets going forward. The one Verint still documents today is "SEO Meta Data for Content Pages". It's likely the original Custom Metadata widget was meant to be phased out in favor of that newer one, but was left selectable in the widget picker without being cleaned up - which would explain why it still works partially, why it's missing from current docs, and why neither of us can find a backend management screen for it.

    Given all that, we'd recommend opening a case with Verint Support to confirm whether the anonymous-user behavior is expected or a bug, since it's an out-of-the-box widget and only Verint can speak to its internals.

    Thank you!

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  • 0

    Hi  !

    Wanted to follow up - we were able to reproduce this on our end too. As a reminder, this widget is headless by design - nothing displays visibly on the page itself, it just writes a <meta> tag into the <head> (that's the same behavior another customer describes using this widget for in this public thread).

    What we found: the tag shows up fine in View Page Source when logged in, but it's missing entirely when checked as an unauthenticated/logged-out visitor - so this is a real, confirmed gap between authenticated and anonymous rendering, not a one-off testing issue.

    We also weren't able to locate this widget anywhere in the backend on our end either. Our best guess: this is an older widget that's been effectively deprecated but never fully removed. The earliest documentation we could find for a "Custom Metadata" widget goes back to Community 8.x, and per Verint's Community 12 release notes, bug TE-17679 (Community 12.1.3) split this kind of functionality into two newer widgets going forward. The one Verint still documents today is "SEO Meta Data for Content Pages". It's likely the original Custom Metadata widget was meant to be phased out in favor of that newer one, but was left selectable in the widget picker without being cleaned up - which would explain why it still works partially, why it's missing from current docs, and why neither of us can find a backend management screen for it.

    Given all that, we'd recommend opening a case with Verint Support to confirm whether the anonymous-user behavior is expected or a bug, since it's an out-of-the-box widget and only Verint can speak to its internals.

    Thank you!

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