Search Indexing

Thanks, Lennert that's super helpful. 

Do you also know if we have to tag those static/resource pages in some way and update the search functionality to index those tags? or does the search base it's index off a site map or something?

Hi Ahmed Gasim 

Good question, Ahmed.

In most Verint Communities, content is indexed automatically based on the content type and whether it’s enabled for search/indexing — so you typically do not need to manually submit pages through a sitemap process. Static pages, resource pages, knowledge content, forums, blogs, etc. can all be included in SOLR indexing if they are configured as searchable and visible to users.

Tagging can definitely help improve search relevance and discoverability, though. For example, adding consistent product names, categories, or metadata/tags to content can make it easier for related results to surface together in search.

There are also admin-level search settings/configurations that influence what content types are indexed and how results are weighted/ranked. So while the indexing itself is generally automatic, thoughtful tagging and content structure can improve the overall search experience significantly.

That is awesome, thank you so much for explaining that so clearly!

That is awesome, thank you so much for explaining that so clearly!