Can the homepage show personalized content for returning members using OOTB widgets?

Howdy!

We're currently planning a v13 upgrade and Verint-hosted migration, and I'm working on a homepage redesign for our Community Hub. One of the key improvements we want to make is creating a differentiated experience for returning members vs. first-time visitors.

Specifically, we'd like returning logged-in members to see a personalized "My Community" view on the homepage that surfaces:

• Unread posts and new activity in the groups they belong to
• Upcoming events they've RSVP'd to (or events from their groups)
• Replies to their forum posts or comments
• New votes or status updates on Ideas they've submitted or followed

First-time or infrequent visitors would see a more general welcome/onboarding experience instead.

A few questions:

1. Is this kind of conditional, personalized homepage experience achievable using OOTB v13 widgets? If so, which widgets would you recommend combining to get closest to this?

2. If OOTB widgets can't fully achieve this, is it something Verint Professional Services has implemented for other customers, and roughly how complex is it?

We're also curious whether other community managers have solved for this use case and what approach worked best for you.

I am only in month 4 of community management so I really appreciate the collective expertise here and have already learned a lot from reading the community discussions.

Hi Ragan Rhodes - as Lennert said - welcome to the Verint (formerly Telligent) Community!

For “new votes or status updates on Ideas they’ve submitted or followed,” this can be partially achieved using the Ideas – Ideas List widget with a filter configured to display ideas submitted by the logged-in user. Capturing ideas a user follows is not as straightforward with this same configuration.

As an alternative, the Activity Story Stream widget can be used to surface a more personalized activity feed by content type. This approach helps capture a broader range of idea-related updates—such as votes, comments, and status changes—in a more dynamic and holistic way.

Building on this from a v13 perspective, you can further enhance homepage personalization by using site roles to control widget visibility.

This adds another layer on top of standard widget configuration. For example, you can:

Present a more guided, onboarding-focused homepage experience for users in a “new member” role
Transition returning users into a more activity-centric “My Community” style layout
Show or hide specific homepage modules based on role membership, rather than relying solely on widget-level filters

This is particularly useful when you want clearly differentiated homepage experiences without introducing custom development for every condition. In practice, many communities use roles as a lightweight segmentation mechanism to bridge the gap between standard OOTB capabilities and more advanced personalization needs.

While it doesn’t fully replace deeper contextual logic (such as event- or interaction-triggered rules), it does significantly extend what can be achieved natively in v13 when structuring tailored homepage experiences.

Happy to chat through widget configuration ideas or help you think through how to get closer to your personalization goals—feel free to DM me anytime.