Can the homepage show personalized content for returning members using OOTB widgets?

Howdy!

We're currently planning a v13 upgrade and Verint-hosted migration, and I'm working on a homepage redesign for our Community Hub. One of the key improvements we want to make is creating a differentiated experience for returning members vs. first-time visitors.

Specifically, we'd like returning logged-in members to see a personalized "My Community" view on the homepage that surfaces:

• Unread posts and new activity in the groups they belong to
• Upcoming events they've RSVP'd to (or events from their groups)
• Replies to their forum posts or comments
• New votes or status updates on Ideas they've submitted or followed

First-time or infrequent visitors would see a more general welcome/onboarding experience instead.

A few questions:

1. Is this kind of conditional, personalized homepage experience achievable using OOTB v13 widgets? If so, which widgets would you recommend combining to get closest to this?

2. If OOTB widgets can't fully achieve this, is it something Verint Professional Services has implemented for other customers, and roughly how complex is it?

We're also curious whether other community managers have solved for this use case and what approach worked best for you.

I am only in month 4 of community management so I really appreciate the collective expertise here and have already learned a lot from reading the community discussions.

0 Lennert Fransen 20 minutes ago
Hi Ragan Rhodes ! Welcome to the Telligent/Verint Community.

You can partially achieve what you're describing with OOTB v13 functionality, especially for the “My Community” concept for returning members.
It's a bit much to explain in just a forum reply so let me try to give you my first thoughts, hope it helps you!

For example, you can place Forum - Thread widgets on the homepage and configure them to surface unread or recently updated discussions from the areas/groups a member has access to.

Similarly, the Events - Event widgets support filtering options that can help surface upcoming events and other filtering options.

For your ideation personalization goals and replies to threads you've created, things become a bit more conditional and are harder to achieve with purely OOTB widgets and functions. I'd advise to go into the widget configurations and try some things in a testing group.

Otherwise in those cases, some custom development work is often needed to tailor the experience more precisely.

(You can also make sure your users subscribe themselves properly to forums, events, ideas so they will keep up to date with new posts, replies, upvotes and comments.)

Usually this involves either modifying existing widgets or creating bespoke homepage behavior through Verint Professional Services or a Verint Partner.
From what I’ve seen, this is fairly typical work and not considered complex.

Personalizing the homepage is definitely worthwhile because it improves both user experience and engagement. Returning members benefit from quick access to relevant activity, while first-time visitors typically need a more guided onboarding and discovery experience. Having different experiences for those audiences is usually a very effective approach.

I'm more than happy to help you understand widget configurations and trying to achieve the personalization goals you have, I've been in your shoes
Feel free to send me a DM!
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