FAQ in Articles

JohnE said:

Has anyone created large base of FAQ/articles ? (and is it public so i could take a look & see how it might look).  From the user documentation, its a bit unclear.

This isn't exactly what you're asking for, but we have this group, https://sugarclub.sugarcrm.com/docs_and_resources/, and a wiki in here for "Quick Tips," https://sugarclub.sugarcrm.com/docs_and_resources/w/tip-of-the-week/.

You'd probably want to use  Articles though, but you can also see this site's documentation, Verint Community 12.x User Documentation, as that is using Articles and can give you an idea of how it would look. 

JohnE said:

Has anyone created large base of FAQ/articles ?

Yes. We helped launch the Raspberry Pi 5, a single-board computer.

To leverage search engine value, and to appear in Google's 'SERP', I set a forum application FAQ as a 'question and answer' thread per question in a forum, where members were unable to add their replies so that it is authoritative as to what answers are genuinely correct, we didn't use articles because they do not propagate across the site or in search engines in this manner:

https://community.element14.com/products/raspberry-pi/f/raspberry-pi-5-faq

These can then become "featured snippets" because they use the 'question and answer' schema markup. Something which is implemented by default (and more schema markup should be leveraged across the site for different content types).

Note that it says 'featured snippet'

https://community.element14.com/products/raspberry-pi/f/raspberry-pi-5-faq/53752/does-the-raspberry-pi-5-have-an-audio-jack-socket#:~:text=Previous%20models%20of%20the%20Raspberry,on%20the%20Raspberry%20Pi%205%3F&text=There%20is%20no%20%22audio%20jack,converter)%20or%20USB%20sound%20card. 

Forum threads can be also used where members reply, with a verified answer, and even a top answer and this will be featured in Google search: