Hi all,
Is there a way to include "Log into the community" action in Active member reporting?
Hi all,
Is there a way to include "Log into the community" action in Active member reporting?
I wish.
Though I believe this is a bit of a 'false metric' depending on your 'login timeout' setting - eg. if you have the cookie timeout set to 30 days, what do we gain from following this metric aside from a bit of an arbitrary 'someone was logged in' ?
I would agree this report would still be useful to have, because frankly at present I have to export a monthly report of:
- New members (under members)
- Participation (under members)
- Active members (under members)
And then in Microsoft Excel or similar, combine the lists of users, and de-duplicate them.
From there, I can work out that members "must have been logged in to perform this action" and the count of it gives me the number of logged-in, active users per month. I can also exclude 'Anonymous' from the reports.
Because frankly, standalone, the reports that follow Activity Categorization Matrix are wacky and don't align with the KPIs we're asked to report on, and you have to combine the reports for the components that do not overlap between them.
Hi Christopher G. Stanton thanks for the reply, New Members and Active Members section are missing under Members section. I have Installed developer license in development community site. Do I need anything else?
Hi Christopher G. Stanton thanks for the reply, New Members and Active Members section are missing under Members section. I have Installed developer license in development community site. Do I need anything else?
Brindha , I cannot comment as to what should or shouldn't be accessible with regards to your licensing, I don't work for Verint and I have no idea as to their licensing model and restrictions imposed.
Here's what is visible on the platform we use:
Version 12.1.4.25860, Production License.