Is there a way to include "Log into the community" action in Active member reporting?

I wish.

Though I believe this is a bit of a 'false metric' depending on your 'login timeout' setting - eg. if you have the cookie timeout set to 30 days, what do we gain from following this metric aside from a bit of an arbitrary 'someone was logged in' ?

I would agree this report would still be useful to have, because frankly at present I have to export a monthly report of:

- New members (under members)

- Participation (under members)

- Active members (under members)

And then in Microsoft Excel or similar, combine the lists of users, and de-duplicate them.

From there, I can work out that members "must have been logged in to perform this action" and the count of it gives me the number of logged-in, active users per month. I can also exclude 'Anonymous' from the reports.

Because frankly, standalone, the reports that follow  Activity Categorization Matrix are wacky and don't align with the KPIs we're asked to report on, and you have to combine the reports for the components that do not overlap between them.

I wish.

Though I believe this is a bit of a 'false metric' depending on your 'login timeout' setting - eg. if you have the cookie timeout set to 30 days, what do we gain from following this metric aside from a bit of an arbitrary 'someone was logged in' ?

I would agree this report would still be useful to have, because frankly at present I have to export a monthly report of:

- New members (under members)

- Participation (under members)

- Active members (under members)

And then in Microsoft Excel or similar, combine the lists of users, and de-duplicate them.

From there, I can work out that members "must have been logged in to perform this action" and the count of it gives me the number of logged-in, active users per month. I can also exclude 'Anonymous' from the reports.

Because frankly, standalone, the reports that follow  Activity Categorization Matrix are wacky and don't align with the KPIs we're asked to report on, and you have to combine the reports for the components that do not overlap between them.

 Christopher do you get a lot of unique entries in the new/active members which are not covered by the entries in participation, as that seems like it should cover anyone who has viewed a piece of content 

So the others are visitors who have done very little? 

Karl Barber said:

do you get a lot of unique entries in the new/active members which are not covered by the entries in participation

Yes, I definitely have to combine the two reports and there are members that are caught by one and not the other and vice versa.

This is because there are scenarios where a member:

- registers for the site, and then doesn't do anything else on the site (yet)

- may already be logged in and do an action caught by the participation report, but not active members report

o Such as 'viewing' content and doing nothing else

- may already be logged in and do an action caught by the active members report, but not the participation report

o Such as viewing a group 'landing page' which isn't recording in reporting, and doing nothing else

Karl Barber said:

as that seems like it should cover anyone who has viewed a piece of content 

It's worth remembering that there are elements of Verint that can be viewed and show information but aren't recorded in the reporting as content. 

As an example:

https://community.element14.com/learn/publications/ebooks

Has information and download buttons on it, but is not recorded in verint reporting, it's only widgets.

https://community.element14.com/learn/publications/ebooks/w/documents/28279/getting-started-with-the-rp2040---ebook

Is content, as it is a wiki document, it would show up in verint reporting.

So we have a scenario here where a user may register, only view the group page, and not anything else. Or a user may login, view the group page, and not do anything else (this last scenario would actually escape all reporting because it's not captured in the categorisation matrix at all)

Hi Christopher G. Stanton  thanks for the reply, New Members and Active Members section are missing under Members section. I have Installed developer license in development community site. Do I need anything else?

Brindha , I cannot comment as to what should or shouldn't be accessible with regards to your licensing, I don't work for Verint and I have no idea as to their licensing model and restrictions imposed.

Here's what is visible on the platform we use:

Version 12.1.4.25860, Production License.