Can I add members of one group into another?

Question

I&rsquo;m in the process of consolidating and migrating a number of groups and have successfully merged everything except the members. 
 Is there an automation or other method that will allow me to add the existing members of one group to another? 
 Thanks!

Alex Nassi · Accepted Answer

I ran into this challenge previously. When we first launched our Verint community (migrated from Jive), we created a separate group for each of our products (say 10-15 groups). The idea was that our customers could selectively join each group for the products they have. However, this ended up being confusing and disjointed as customers have multiple products and they work together as a platform, so there was content being posted all over the place. 
 Eventually, the lesser-used and "add-on" groups were rolled into a few primary groups (i.e. it was like if Verint had a separate group for Forums, Blogs, Wikis, Articles, etc. instead of the forums for Verint Community 11.x , Verint Community 12.x , etc. as we have here). These were all Open before and after the consolidation, allowing our customers to more easily find the content, but the consolidation made this much easier. We now have one " Help Forums " group (joinless) and a few of our key product groups underneath that (Public Open). When users search on that Help Forums page, it searches all 4 subgroups and allows the user to specify where the question should be posted. Customers are expected to join the groups for the product(s) they use so they are notified appropriately. 
 I feel like this approach has worked well for us and our customers. We were previously organizing our community based on our internal departments and processes but changed it to focus on the way our customers operate and what their goals/intentions are by accessing our site. It may vary based on your organization, but looking at the user's workflow may help. 
 You may also want to look at a few Marketplace items that could help your situation, such as these to automate things for your users:

Finally, if you're not already and if you have the budget for it, you might find value in engaging with a Verint partner to help you map this out and make the necessary changes as they'll be able to get a feel for your specific use case(s) and help you navigate best practices. I've been a Social Edge client for almost a decade and these are definitely the types of big-picture ideas I bounce off them for help (I assume 4 Roads and 3sides do the same, but I'll leave that to Karl Barber and other partners to confirm ) You can also check out the replies on Contractor to help solve issues between 11.1 to 12.1 upgrade. to see a bunch of team members from the different partners chiming in. 
 Sorry that this isn't a specific answer, but I hope it spawns some ideas!

Patrick M. · Answer

It would have to be a custom automation or REST integration. I would review the API Documentation

Can I add members of one group into another?

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