Members are expecting Verint to behave like other social media platforms, you paste a youtube link and it immediately recognises the link and embeds it as a video immediately without using "insert -> video".
This results in youtube links which causes a user to bounce off the Community site rather than stay on the site and watch the video embed.
Eg it's typically easier on a mobile device to simply paste:
Rather than knowing to click 'insert', know to click 'video' when it may suggest uploading a video rather than embedding a link.
Then knowing to paste in the video URL
Then knowing what resolution to use, and then clicking 'ok' to insert the video. Which is some 4 steps more than simply pasting a link.
What're the options to make this easier?
As a side note, this is also awful as a link embed:
Compared to giving you the actual URL to show that it's a different video ID to another video www.youtube.com/watch?v=ATmG9E1VJTo
.
[edited by: Christopher G. Stanton at 3:56 PM (GMT 0) on Mon, Jun 26 2023]
