Group contact request not sending emails to group owners

Howdy Lennert Fransen -  Unfortunately I've not personally used this feature, but I just checked the documentation and this is what I found: To review group contact requests, group owners can use the More > Contact requests link on the group homepage (This is included by default, but may require enablement within the group links widget if it has previously been disabled). This will list group contact requests. From here, you can Reply (via email) or Delete to remove the request.

I've just tested this and did not receive an email either so I will continue researching.

Howdy Lennert Fransen -  Unfortunately I've not personally used this feature, but I just checked the documentation and this is what I found: To review group contact requests, group owners can use the More > Contact requests link on the group homepage (This is included by default, but may require enablement within the group links widget if it has previously been disabled). This will list group contact requests. From here, you can Reply (via email) or Delete to remove the request.

I've just tested this and did not receive an email either so I will continue researching.

Hi Tom Paolucci ,

Thanks for your quick reply. Yes I saw that in the documentation too. But on that next screen with contact requests, it says "Message Emailed". Also in the group options, where you enable the contact form, the description says: "The contact form allows group visitors to send email messages to group owners." (see screenshot below)

I was not able to figure out why there's no email being sent other than the missing email notification option in the administrator.

So I think either the descriptions need to be updated to take out email message part or, in an ideal word, the email notification functionality needs to be updated 

Seems a bit odd that the onus is on the group owner to keep coming back online and checking to see if they have any messages rather than a notification or email being triggered when a group member sends them a message? 

Similar to when, if someone leaves feedback on an article page, no notification would go out to the author to let them know that someone has left feedback (although I understand that has been addressed in the latest 12.1 release which we have yet to implement on our community) 

Although there's lots to the Verint software that I absolutely love and adore   there are some things that just don't make logical sense, this being one of them! 

This feature is due for updating and we are aware that it is in need of improvement.  It is work we are looking at in potential future versions.

Thanks Patrick, would be great if this gets added to a future version.

Thanks Patrick, good to hear!