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Suggested/verified answer workflow - how does voting play a part in it?

LisaM

I'm a bit confused... Confused

I'm doing some work around the suggested/verified answers feature for our community. i.e. changing the terminology to 'most helpful' rather than 'verified' as who's to say whether an answer is actually a 'correct' answer rather than just a really helpful answer.

I'm looking at the voting thresholds in order to mark an answer as suggested and then 'verified' and have set them as 2 up-votes to be a suggested answer and then 3 up-votes for it to be marked as the verified/most helpful answer. However, when we've tested this in our stage environment, it's not behaving as I was expecting it to?

In my head when two independent community members vote on a reply/answer it would then be marked as a suggested answer and appear with the orange outline etc.  And then if another user votes on it (3 votes) it would then be marked as a helpful answer (as voted by the community). This isn't how it seems to work though? I understand that the question author can mark an answer as verified (but  that doesn't really make sense as if they are asking the question how do they know what the 'verified/correct' answer is? Surely they wouldn't be asking if they already know! Joy) and so can admins but I thought the community themselves could influence the suggested/verified status by their voting?

Have I misunderstood how this is supposed to work or is there something missing in our workflow? Thinking



spelling mistake corrected
[edited by: Lisa Miles at 2:20 PM (GMT 0) on Wed, Jun 29 2022]
  • +1

    Howdy  - Please don't feel badly, the voting thresholds had me stumped too. It took me a few times reading the documentation for it to make sense. 

    Answer vote thresholds are compared against answer verifications made by either the thread starter or members who have clicked the "I have this question too" link. The up/down votes shown for replies is for quality tracking. 

    Needless to say, I had to test this. I discovered that if you are the thread starter, or someone who checked "I have this question too", in addition to the up down links you have the option to Verify or Reject the answer.

     

  • 0 in reply to Tom Paolucci

    Oooh okay. Interesting but confusing still... Joy

    So in order for a community member to help elevate/promote helpful answers then they have to select 'I have this question too' which then exposes the verify answer options 

    We'll have to somehow make our users aware of that without making it sound like a really complicated thing to do... Blush

    Thanks for your quick response Tom. Always appreciated Wink

  • 0 in reply to Tom Paolucci

    Sorry  Just so I get this straight, in the documentation where it says

    "Answer vote thresholds are compared against answer verifications made by either the thread starter or members who have clicked the "I have this question too" link."

    Does that mean that the threshold options are more to do with the number of members who 'have this question too' that 'verify' an answer? So if the threshold is set to 3 for a verified answer, it will need 3 independent people who 'have this question too' to have verified the answer? 

  • 0 in reply to LisaM

     - No need for apologies. Based upon the wording, I can appreciate why you asked. If the threshold is 3, then yes you would need 3 members to have checked 'I have this question too' and all of them would then have to verify the answer. If the threshold were 2, your odds improve as only 2 of the 3 need to verify the answer. 

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