Images not loading on post

We have a recurring issue where we have seen images not loading on posts. When the post is created, theimages uploaded and the post published, Images seem to show up on the post. But a day or two later, they fail to load and the post looks like the following example (the small empty squares are where images should load):

Is there something we should be doing to prevent this from occurring?Is this a known issue that on our version of the platform that gets fixed in later versions? Have other customers encountered/reported this?

Parents
  • Can you share a link of the missing image that is being rendered, use F12 and element inspector to get it.  We have seen in the past where customizations or file permissions have prevented the normal process of moving the file from the temporary upload location to the permanent location for the post.  In  case you can see it's been processed into the right filestore but for some reason the file is actually missing or inaccessible in the filestore.

Reply
  • Can you share a link of the missing image that is being rendered, use F12 and element inspector to get it.  We have seen in the past where customizations or file permissions have prevented the normal process of moving the file from the temporary upload location to the permanent location for the post.  In  case you can see it's been processed into the right filestore but for some reason the file is actually missing or inaccessible in the filestore.

Children