Login Issue

Former Member over 2 years ago

Hi when I try to login to my account which I haven't used for some months it shows invalid credentials message.

So, I try to reset the password, I got an email link to reset but that seems not working. I don't see any reset options available.

Now am unable to access my account. Please do help me to resolve my issue.

my user name of my un accessible account is "kayalvizhi"

Top Replies

Tom Paolucci over 2 years ago +1 verified

Since you now have two accounts, I could merge the one you cannot access into this one. Would that work for you? All your old content would be retained.
Former Member over 2 years ago in reply to Tom Paolucci +1

Thank you!!
Rouslan Grabar over 2 years ago in reply to Karl Barber +1

The Change Password widget is broken in v12.1. 1) it uses core_v2_urls.Logout(...) in anon context and it breaks the page (therefore nothing is displayed) 2) even if you fix that with widget studio, the…

+1 Tom Paolucci over 2 years ago

Since you now have two accounts, I could merge the one you cannot access into this one. Would that work for you? All your old content would be retained.
Cancel
Vote Up +1 Vote Down

Sign in to reply

Verify Answer

Reject Answer

Cancel
0 Former Member over 2 years ago in reply to Tom Paolucci

i just created this account to just rise the query. Ya you can merge accounts and that could be great.
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel
0 Tom Paolucci over 2 years ago in reply to Former Member

Howdy - Your previous account has been merged into this new one. All of your activity is now assigned to this account. Cheers! Tom
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel
0 Former Member over 2 years ago in reply to Tom Paolucci

Thank you!!
Cancel
Vote Up +1 Vote Down

Sign in to reply

Verify Answer

Cancel
0 Karl Barber over 2 years ago

Rouslan Grabar is this the issue you have seen locally with 12.1 ?
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel
0 Rouslan Grabar over 2 years ago in reply to Karl Barber
The Change Password widget is broken in v12.1.
1) it uses core_v2_urls.Logout(...) in anon context and it breaks the page (therefore nothing is displayed)
2) even if you fix that with widget studio, the changepassword.vm callback will fail, because it calls ChangePasswordUsingToken() which then calls "Update" method with context of Anon user and it throws security exception

I have just raised a support ticket

Case 1243496 - Change Password widget is broken in v12.1.
Cancel
Vote Up +1 Vote Down

Sign in to reply

Verify Answer

Cancel