Verint Community 12.x

Ask the Community Live Chat not showing online friends

Live Chat not showing online friends

Rishi over 2 years ago

Hi Team,

Is there any bug with live chat widget as on v12 & v11 its not showing online friends. How do I install chat support?

I am able to directly search friends and message them but they are not shown on my online friends list.

Screenshot 1: No Online Friends Seen

Screenshot 2: Friends are visible if I search for them with their online status

I want my friends to be visible on the list directly without me searching for them. Is there anything to enable or fix to get it working?

Thanks,

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0 Steven Heffner over 2 years ago

Which exact Community version and Chat version are you using?

Do you have Socket Bus enabled and running?

What are your settings for the Chat plugin in Administration?
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0 Rishi over 2 years ago in reply to Steven Heffner

Hi Steven,

Here are my community version - 12.0.3.17950

Chat Version - Not sure where to find this. I haven't updated it since v11.

Settings:

Yes, Socket bus is running perfectly.

Thanks,
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0 Rishi over 2 years ago in reply to Steven Heffner

Hi Steven,

Here are my community version - 12.0.3.17950

Chat Version - Not sure where to find this. I haven't updated it since v11.

Settings:

Yes, Socket bus is running perfectly.

Thanks,
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