Hi All, I was speaking with a group of community managers recently and we discovered that we are all seeing hundreds of exceptions daily in Monitoring. The most common are listed below. Does anyone have any insights as to why this is happening? We would also like to know the definition or description of the Object and Socket BUS errors. Errors: Unknown Error: Object reference not set to an instance of an object. Background Job Error Exception occured while running background job JobId=ea91e2b4-2079-45ab-8dfe-c839c40b5dfe Background Job Error Background Job 'EmailDigestGroupJob' failed to send email(s) after 0 tries Socket Message BUS service error Content Fragment Rendering Error: This one seems to apply to several widgets across the community An error occurred while rendering the 'setquery.vm' script from the widget An error occurred while rendering the 'Content' script from the widget 'User - Banner' Thanks!

High volume of Exceptions in Monitoring

Hi All,

I was speaking with a group of community managers recently and we discovered that we are all seeing hundreds of exceptions daily in Monitoring. The most common are listed below. Does anyone have any insights as to why this is happening?

We would also like to know the definition or description of the Object and Socket BUS errors.

Errors:

Unknown Error:
- Object reference not set to an instance of an object.
Background Job Error
- Exception occured while running background job JobId=ea91e2b4-2079-45ab-8dfe-c839c40b5dfe
Background Job Error
- Background Job 'EmailDigestGroupJob' failed to send email(s) after 0 tries
Socket Message BUS service error
Content Fragment Rendering Error:
- This one seems to apply to several widgets across the community
- An error occurred while rendering the 'setquery.vm' script from the widget
- An error occurred while rendering the 'Content' script from the widget 'User - Banner'

Thanks!

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0 Bridget L. Halstead over 4 years ago in reply to lallison

Thank you, lallison. I recently learned what a few of the common exceptions I see within my Community monitoring mean. I listed them below for all to reference:

The content fragment rendering error usually indicates an issue with a widget. The error on your site is related to an automation Profile Sync from SugarCRM causing issues with the rendering of a widget.

The background job error indicates an issue with the job service. The job service is an application to run jobs away from the web servers. The main error I see with that is the Activity Story Expiration job.

The email unable to send error indicates that an email was not successfully picked up by the SMTP server. This is a temporary error and can usually be ignored. The community attempts to send emails up to 10 times. Normally the email will be successfully picked up on another run.

The Search Index Errors are related to the indexing of the community’s content. These errors can be ignored, unless they are occurring frequently in a short span of time.

The Unknown error category is a catch all category. Your current exception log is showing repeated errors around the Calendar’s REST API call. The event is erroring out due to a missing value.
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