A Community Manager is an essential role and manages the heart beat, the pulse, of your community. Users with this role generally have full access to the entire community (so they can see all content on the site) as well as the ability to:
- Administer all site functions
- Moderate site content
- And they also contribute fully as a member of the community. In other words, they can add content and contribute to ongoing discussions.
This role can mean different things to different organizations, but there are some general aspects of the role that will most likely be true in every situation.
- As part of administering all site functions, a Community Manager:
- Creates groups and applications.
- Creates, deletes, and/or edits users and user roles.
- They makes changes in how the community is organized.
- And they make changes in how the content within the Verint Community social applications is captured or managed. We will refer to the term applications quite a bit throughout this course. By applications we are referring to the areas within the community where content resides: The social applications within Verint Community include: Blogs, Forums, Galleries, Wikis, Calendars, and Ideas.
- Community Managers also moderate site content. That is, they are reviewing the site to ensure the content is appropriate and is contained in the correct location within the Community.
- Community Managers also contribute as members of the community. They are engaging in conversation and help set the overall tone of the site.
Next up is the Group Owner role.
Group owners are responsible for managing a smaller section (we call these sections groups within Verint Community) of the broader community, likely an area in which they have expertise and influence.
Group owners can:
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Customize the look and feel of a group
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Manage group applications and permissions
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Manage group memberships
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Manage group properties
The group owner role differs from the community manager role because:
- The group owner controls membership and the content within applications for a single group.
- Where as, a community manager controls content, members, and roles for an entire community.