Should the forum functionality on an external site indent replies to original comments? The UI is different than the forum functionality on Verint forums.
I think you need to clarify "external site", are you using some sort of integration with REST? If yes, then the UI is up to whomever is developing the integration. Are you using embedded forums? If yes, then it will not nest, this is legacy functionality, considered obsolete and slated for removal in the future.
