Search issues in 11.x

The search results for the first image are focused on the v11 User Documentation wiki. The results in the lower image represent the results for the entire Verint Community 11.x group. If you were to click on the In Verint Community 11.x button in the first image the results would match what you are seeing below. 

This can be easily solved by visually showing radio buttons instead of dropdown menu items. The context for the customer is not immediately clear until the customer starts narrowing down the filters again.

Since the filters are not immediately visible, the customer gets confused because the quick search result is in a different context than the regular search. The problem is not the technology. It works as advertised and I agree that the contex should change. The customer just needs a better search interaction. 

Something like: Searching the whole group. Change your filters to refine or broaden your search.

This can be easily solved by visually showing radio buttons instead of dropdown menu items. The context for the customer is not immediately clear until the customer starts narrowing down the filters again.

Since the filters are not immediately visible, the customer gets confused because the quick search result is in a different context than the regular search. The problem is not the technology. It works as advertised and I agree that the contex should change. The customer just needs a better search interaction. 

Something like: Searching the whole group. Change your filters to refine or broaden your search.

I see what you mean, Wilfried, but I think the expectation by a user is that the filters don't clear once you hit "enter". The filters should remain in place and the results should be the same whether or not you hit "enter"

The only think that counts is a User Expectation, so if that is the expectation then that is how it should behave.
The only thing left to do is to make the user aware of the context of its search and quickly change that if needed.