Search issues in 11.x

Former Member
Former Member

Hi iam seeing search issues on my environment i seen same on Telligent site also, iam in wiki of 11.x and search with a key word it shows Wikis 33 

if we go for advanced search from there it shows wikis 149 .

this happens in our environments also vs 11.1.8.17149  .

It is  giving wrong results to the end user. Can you please explain me what's happening over here and how we can correct this.

Parents
  • The search results for the first image are focused on the v11 User Documentation wiki. The results in the lower image represent the results for the entire Verint Community 11.x group. If you were to click on the In Verint Community 11.x button in the first image the results would match what you are seeing below. 

  • Former Member
    0 Former Member in reply to Tom Paolucci

    Hi Tom,

    That's right but in this case it's about the difference between the results before and after hitting the Enter (return) key on my keyboard which ends a user up into the advanced search. What you would expect to see it the same result while typing in the search bar, so 33 results. My expectation would be if I hit Enter I would get the same number of results in the Advanced search page

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  • Former Member
    0 Former Member in reply to Tom Paolucci

    Hi Tom,

    That's right but in this case it's about the difference between the results before and after hitting the Enter (return) key on my keyboard which ends a user up into the advanced search. What you would expect to see it the same result while typing in the search bar, so 33 results. My expectation would be if I hit Enter I would get the same number of results in the Advanced search page

Children