Request To Join Group and Manage Membership permission

Hi All - 

We have some groups that are set to Join Group by Request and within those groups users are in the Managers role, I have updated the default role so that Managers have permission Manage Membership.

When a user requests to join the group the email notification only goes out to Owners, it does not include Managers even though they have the permission to manage membership. As the Managers are not getting emails they are not aware that someone has requested to join - they only come across these when they access the community and see them in the UI.

I have checked the Manager user settings, in Notifications under activity from you network, Someone requests membership in a group I own is set to true

Perhaps this answers the questions as it states " groups I own "....... but i find it strange you can apply a permission to another group role that allows them to manage membership, but would never be notified via email because they are not Owner

I do not want to give them Owner permission as it has too much permissions, i know i could change these but just trying other things first.

Does anyone know if this is expected functionality that the email only goes to Owners?
Is there anything we can change so it goes out to the Managers as well as they have Manage Membership permission?

  • Former Member
    +1 Former Member

    I can confirm that these requests will only be sent to users with group membership type Owner. I'm logging a ticket to review this for future versions.

    TE-16459: Group non-Owners with Manage Membership permission can't get group request notifications

    Completed for 11.1.7, 12.0.1

    I'm thinking the possible best workaround would be to make the users Owners, but remove any extra permissions you don't want them to have. Then create a site role with role membership in that group, that "actual" owners of the group could be added to, and add back any necessary permissions for the group to that role. There may be other side effects to this so I'd recommend additional testing if you go this route. (And the members of the "fake" owner site role would also need to stay as actual Owner members of the group.) 

  • - I have a group set up similar to this as well, and did remove extra permissions to the group owners in this particular group. Definitely created some confusion at first as to the best way to handle approving join requests, as that was the primary role for the group "managers" who are now group "owners", but with a limited set of permissions. Hopefully this will be considered for future versions. 

  •     - Thanks for confirming this, we have around 200 Groups in our community at this time and I think this only impacts about 40 which use the 'Join By Request' permission. It would be great if TE-16459 could be added, Owners gives the users way to much permission out of the box in our Environment, with Permissions across all groups we try to keep it all standard - making these Owner changes will cause confusion when I have to explain.

  •   - Thanks for raising this, I'm also running into the same issue. +1 for TE-16459.

  • I'm also running into this issue. I set the permission for managers to manage membership and manage the group, but they did not receive an email or notification in the system when I requested to join from a test account. When I impersonated the manager's account, I saw that they have to go into Manage Group > Members to find the membership request. This is confusing. It seems like the best solution is to make the group managers "owners" and then remove the extra permissions. I hope group request notifications are considered for future versions too.

  • Verint | Telligent Community
    0 Verint | Telligent Community
    TE-16459: Group non-Owners with Manage Membership permission can't get group request notifications has been completed for 11.1.7, 12.0.1