Interactions report: does it track # replies created to forum questions/discussions?

Hi what you're looking for is actually in the Forums Summary/Details report section. That will give you a breakdown of the replies. Forum Details Forums Summary Take a look at those two links and let me know if that is what you're after. Thanks!

Thanks, Grant Pankonien . I have seen those, but those can't filter by ROLE. We're looking at setting up some KPIs for our employees in key teams, and so I need to find a way to measure whether a team (set up as a ROLE) is meeting the requisite number of questions answered. 

On this thread (Measuring participation in forums by Employee role? - Ask the Community - Verint Community 11.x - Telligent Community), I learned that the Interactions report can ALMOST give me what I'm looking for. So that's why I'm asking this current question. To see if there's a way to learn whether a certain ROLE is engaging/interacting at a certain level.

Are there other ways to bark up this tree that I'm missing?

Ah ok, need it filtered by role as well. I would use Content report for that then as I think that gets you where you need to go, unless you have other requirements you're thinking of as well.  Content Some screenshots for you:

Would that work? Happy to keep helping if you have other requirements, I'm sure we can get there!

Grant, that's GREAT. Thank you!

One follow up, and then I'm done:

So if we tell our employees to always click "suggest answer" when they respond to a customer's question, we will be able to see that on the Interactions report, right? So between the Interactions report and what you've just shared with me from the Content report, we should be able to get a pretty thorough idea of how employees are responding to forum q's. Yes?

That is correct! It's exactly how we run my reports for our community.

That is correct! It's exactly how we run my reports for our community.