How to set employee permissions for responding to forum threads

We have the following documentation on changing permissions.  In 11.x we only support permission changes at the group or application level.  In the upcoming 12 release, we provide options to customize default permissions for each group type.

If you want the permissions across all forums within a group, you would change the permissions at the Manage Group > Permissions panel.  These would be the default permissions for every forum within the group, unless you've changed the permissions for the forum within the Manage Forum > Permissions panel.

The forum permission 'Create Reply' would be used for allowing employees to respond to questions and discussion.   You would need to remove this permission from any role you do not want to have it.

The splitting of threads required the forum permission 'Moderate and Review Abuse' permission, which in your case would unfortunately also allow them to review abuse.

Moving a thread requires the user to have the forum permission 'Edit Discussions, Questions and Replies' in the source forum.  They will also need to have the 'Create Discussion/Question' and the 'Create Reply' permissions within the destination forum.

The group permission 'Manage Group Theme' is used to allow or deny roles the ability to edit pages or themes.

This is really helpful, Brian Dooley , thank you!

Just to confirm (and again, a Verint 101 question): I first need to ADD these new roles at the site level, using Administration/Members/Roles, correct? 

When I do add them at the site level, do I give them any site-level permissions? Or can I just leave everything unchecked and just head off to Manage Group Permissions next?

I think that's correct, but permissions make my head hurt, so I'm double checking. Thank you!

Yes, you would first need to create the roles via Administration > Members >Roles.  Site level permissions are only for site level actions.  If you wish to grant them any site level permissions, this is where you would grant them.  Otherwise, yes just head to the Manage Group > Permissions panel.

Yes, you would first need to create the roles via Administration > Members >Roles.  Site level permissions are only for site level actions.  If you wish to grant them any site level permissions, this is where you would grant them.  Otherwise, yes just head to the Manage Group > Permissions panel.