Difference between Contextual User and Accessing User?

Former Member
Former Member

I'm new to Verint so need to ask a Verint 101 question. Here goes: Can someone please explain to me, without using any jargon or tech-ese, what the difference is between a CONTEXTUAL USER and an ACCESSING USER? I understand that the latter is the user who is actually seeing the page, but what, then, is the former?

There are a number of widgets and settings that offer options around these two definitions, so I'd really like to understand them once and for all. THANK YOU!

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  • AccessingUser =>  User currently logged in
    Contextual =>  Varies, but generally a user represented by some content, usually the user of a profile page you are viewing.

    So if you are logged in as UserA  and looking at UserB's profile,  UserA is the accessing user, UserB is contextual.  Does that help a bit?

  • Former Member
    0 Former Member in reply to Patrick M.

    That does help, thanks. Outside of the profile page example, I'm struggling to think of other examples where contextual user would come into play. But I'm new at this, so it'll come eventually. Thanks for the response!

  • Contextual is really what drives the concept of "Current" in the script/widget apis.  So another example would be a blog post.  It has a contextual user that represents the author.  Same applies to a gallery post, or a thread.  So that means in the script/widget Api when on the post or thread page calling the following will result in getting the author:

    #set($author = $core_v2_user.Current)

    Its far more common to use contextual groups or applications than users outside of a profile.  So for a blog post page, calling current on the group Api gives the blog's parent group, calling current on the blog give the post's blog:

      

    #set($currentGroup = $core_v2_group.Current)
    #set($currentBlog = $core_v2_blog.Current)

Reply
  • Contextual is really what drives the concept of "Current" in the script/widget apis.  So another example would be a blog post.  It has a contextual user that represents the author.  Same applies to a gallery post, or a thread.  So that means in the script/widget Api when on the post or thread page calling the following will result in getting the author:

    #set($author = $core_v2_user.Current)

    Its far more common to use contextual groups or applications than users outside of a profile.  So for a blog post page, calling current on the group Api gives the blog's parent group, calling current on the blog give the post's blog:

      

    #set($currentGroup = $core_v2_group.Current)
    #set($currentBlog = $core_v2_blog.Current)

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