I'm new to Verint so need to ask a Verint 101 question. Here goes: Can someone please explain to me, without using any jargon or tech-ese, what the difference is between a CONTEXTUAL USER and an ACCESSING USER? I understand that the latter is the user who is actually seeing the page, but what, then, is the former?
There are a number of widgets and settings that offer options around these two definitions, so I'd really like to understand them once and for all. THANK YOU!