Difference between Contextual User and Accessing User?

Former Member
Former Member

I'm new to Verint so need to ask a Verint 101 question. Here goes: Can someone please explain to me, without using any jargon or tech-ese, what the difference is between a CONTEXTUAL USER and an ACCESSING USER? I understand that the latter is the user who is actually seeing the page, but what, then, is the former?

There are a number of widgets and settings that offer options around these two definitions, so I'd really like to understand them once and for all. THANK YOU!

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  • Contextual is really what drives the concept of "Current" in the script/widget apis.  So another example would be a blog post.  It has a contextual user that represents the author.  Same applies to a gallery post, or a thread.  So that means in the script/widget Api when on the post or thread page calling the following will result in getting the author:

    #set($author = $core_v2_user.Current)

    Its far more common to use contextual groups or applications than users outside of a profile.  So for a blog post page, calling current on the group Api gives the blog's parent group, calling current on the blog give the post's blog:

      

    #set($currentGroup = $core_v2_group.Current)
    #set($currentBlog = $core_v2_blog.Current)