US Thanksgiving Holiday Support Hours - EMEA/APAC Unaffected

To all of our wonderful customers, thank you for continuing to trust us as we continue building and supporting your platform of choice for creating incredible communities.

As the holidays approach, we will have varying office hours which will impact our support availability. Please note that our US offices will be closed on Thursday, November 26th, 2020 and Friday, November 27th, 2020.

As such, general product support for US customers ONLY will be unavailable during this time. You will still be able to log a case with us via our portal that's integrated with this community. You can go directly to the cases page via https://community.telligent.com/p/cases. Upon return to normal operating hours on Monday, November 30th, 2020, your support tickets will be responded to as quickly as possible.

Please note, if your community is experiencing a Severity 1 issue as defined in our FAQs and it is hosted with Telligent SaaS you will receive a response from an on-call technician to assist you.

Again, EMEA/APAC customers unaffected by this holiday.

Thank you for again for partnering with us to power your community.  We wish you the very best!

Anonymous