To all of our wonderful customers and partners, thank you for continuing to trust us as we build and support your platform of choice for creating incredible communities.
As the holidays approach, we will have varying office hours which will impact our support availability. Please note that our offices will be closed on Monday, December 24th, 2018 through Tuesday, January 1st, 2019.
As such, general product support will be unavailable during this time. You will still be able to log a case with us via our normal channels including emailing firstname.lastname@example.org or visiting our portal at http://support.telligent.com/. Upon return to normal operating hours on Wednesday, January 2nd, 2019, your support tickets will be responded to as quickly as possible.
If Telligent hosts your community, rest assured that your investments with us will remain monitored during this time.
Please note, if your community is experiencing a Severity 1 issue as defined in our FAQs please call 877-739-5530. Our answering service will be delighted to enter a case on your behalf and you will receive a response from an on-call technician to assist you.
Thank you sincerely for being a Telligent customer. We wish you the very best over the holidays and the upcoming year.