To our wonderful customers and partners, thank you for continuing to trust us as we build and support your platform of choice for creating incredible communities.
As the holidays approach, we will have varying office hours which will impact our support availability. Please note that our offices will be closed on Friday, December 24th, 2021 through Friday, December 31st, 2021. Re-opening January 3rd, 2022.
As such, general product support will be unavailable during this time. You will still be able to log a case with us via our integrated case portal. Upon return to normal operating hours on Monday, January 3rd, 2022, your support tickets will be responded to as quickly as possible. Responses on this Community will also be impacted at this time.
If Verint hosts your community, rest assured that your environments with us will remain monitored during this time.
Please note, if your hosted community is experiencing a Severity 1 Site Down issue as defined in our FAQs please call 877-739-5530. Our answering service will be able to field your call and you will receive a response from an on-call technician to assist you.
Thank you sincerely for being a Verint customer! We wish you the very best over the holidays and the upcoming year!