News & Updates

In anticipation of the Release 11.0 launch next week, I am thrilled to share some important news with you about what’s happening with Telligent Community.  Telligent Community is now Verint Community, part of Verint's Intelligent...

Communities of Practice are challenging. But the results can change the profession you work in for the better, and maybe even make the world a better place. How’s that for a reason to go social? Hearing First is an organization that suppor...

When it comes to a social community, many companies view their investment as a simple matter of outbound marketing. They view individual portions of their own organization as separate components without really considering from the customer’s perspective, the company is the company.

Customers expect an omni-channel experience that doesn’t require they interact with the company through any one way. It’s imperative…

Working for Telligent the last 6 years, I’ve heard all sorts of spirited “Buy or Build” arguments related to social community software.

Here are some of my favorites…

• “We only need a little bit of social functionality for now. Our developers are smart, so they’ll just build it for us. I mean, really, how hard is it to create a forum, right?”
  
  
•  “IT says build it so we own it and…

In the past, organizations biggest fears of launching a social community was that the community would be misused, abused and have vulgarity they couldn’t control. But, that isn’t the case – customer communities exist for a purpose: to find answers, share experiences, share feedback and connect with the organization and other customers.

Many organizations realized that their biggest fear (negative feedback…

I recently participated in an escape room team-building exercise with several of my peers and executive sales leaders. For those not familiar with Escape Room, it is a physical adventure game in which players work to solve a series of puzzles and rid...

We recently released Community 10.3 which focused on additional reports and other small enhancements.  Additional Reports and Drill-downs In our previous release we introduced a new reporting experience with an initial set of reports a...

I work with customers every day, from varying industries and with different missions, all trying to figure out how to give their customers a voice and build a unique experience. We help by providing a tool to enable companies and individuals come tog...

As part of our new quarterly webinars, this quarter our Manager of Professional Services, Elijah Hardin, walked through 10 reasons to upgrade your Telligent Community site.

To see the recording of the webinar click here.

We hope you find this helpful when building a use case for upgrading your community to take advantage of some of the most advanced community features available!