News & Updates

Working for Telligent the last 6 years, I’ve heard all sorts of spirited “Buy or Build” arguments related to social community software.

Here are some of my favorites…

• “We only need a little bit of social functionality for now. Our developers are smart, so they’ll just build it for us. I mean, really, how hard is it to create a forum, right?”
  
  
•  “IT says build it so we own it and…

In the past, organizations biggest fears of launching a social community was that the community would be misused, abused and have vulgarity they couldn’t control. But, that isn’t the case – customer communities exist for a purpose: to find answers, share experiences, share feedback and connect with the organization and other customers.

Many organizations realized that their biggest fear (negative feedback…

I recently participated in an escape room team-building exercise with several of my peers and executive sales leaders. For those not familiar with Escape Room, it is a physical adventure game in which players work to solve a series of puzzles and rid...

We are very excited to announce that we have recently launched a line of products exclusively for the Verint Community platform! These products are designed to enhance the user experience and visual aesthetic of your Verint community.

Like all of our products, your subscription license includes support and innovation at no extra charge. Our clients have expressed enthusiasm about the capabilities and functionality the…

In anticipation of the Release 11.0 launch next week, I am thrilled to share some important news with you about what’s happening with Telligent Community.  Telligent Community is now Verint Community, part of Verint's Intelligent...

I work with customers every day, from varying industries and with different missions, all trying to figure out how to give their customers a voice and build a unique experience. We help by providing a tool to enable companies and individuals come tog...

As part of our new quarterly webinars, this quarter our Manager of Professional Services, Elijah Hardin, walked through 10 reasons to upgrade your Telligent Community site.

To see the recording of the webinar click here.

We hope you find this helpful when building a use case for upgrading your community to take advantage of some of the most advanced community features available!

This document will provide a brief overview of how investing in an online community platform helps organizations improve four key areas of the business: Impact on Customer Experience Results Impact on Marketing Results Impact on Sales Results Impact...

We recently released Community 10.3 which focused on additional reports and other small enhancements.  Additional Reports and Drill-downs In our previous release we introduced a new reporting experience with an initial set of reports a...