News & Updates

“People talk about you on the internet, why not give them a place where you can listen to feedback and manage the conversation?” This is the question I pose when someone voices a concern about having a flood of complaints overwhelm them by turning on a community. The truth is, no matter what product you sell or what industry you are in, you will at some point encounter customer concerns. 

One of the great benefits…

Intro Last January we heard Hans Scharler of MathWorks talk about his experience of 20 years of community building experience and 10 years at MathWorks Developer and Scientist community. If you want to see more, then go here. This February 2024 Hans ...

Thinking about creating an online social community for your organization? Check out this awesome Whitepaper by The Aberdeen Group with some great ROIs that you can use to show the benefits of community. Report Highlights: - Companies with an onl...

Version: 3.0.1701.18 Recently the 'SAML Authentication Plugin' project on github (https://github.com/Telligent/SAML) has been updated. Versions 3.0.1701.18 onward now properly honor the NameID attribute of the SAML token and use that va...

Announcing the availability of Community V12.1, this release provides several enhancements and improvements to the platform.  Article Feedback Notifications  New notifications when an article receives actionable feedback. Notifications are ...

Olympus is a well-known company, operating in several markets. One of their important product lines is cameras. Approximately two years ago, Olympus came to us (Actum) with an idea of building a community portal, based on Telligent Community 8.5. Th...

When starting out with a community, it is important to understand the purpose of your Community and have a clear strategy in place that is agreed by the key stakeholders, Community Manager and/or Community team. This can be very basic to start with j...

Communities of Practice are challenging. But the results can change the profession you work in for the better, and maybe even make the world a better place. How’s that for a reason to go social? Hearing First is an organization that suppor...

When it comes to a social community, many companies view their investment as a simple matter of outbound marketing. They view individual portions of their own organization as separate components without really considering from the customer’s perspective, the company is the company.

Customers expect an omni-channel experience that doesn’t require they interact with the company through any one way. It’s imperative…