News & Updates

The General Data Protection Regulation (GDPR) takes effect in May 2018, matching fragmented data protection laws across the EU, expanding individuals’ rights and increasing privacy obligations. With fines of up to €20 million or 4% of glob...

Building an engaged community that is sustainable, profitable and with purpose takes a lot of different elements to make happen. You simply need to consult those who have grown successful social communities and will be inundated with tips and ideas. However, one element that is often overlooked is probably the most fundamental to online community building: your audience. 

This blog post will delve into the crucial community…

Intro Hans Scharler of MathWorks is a pure veteran in the community world. He has been building a community from as early as 1994! It grew into the current MathWorks community of more than 2 million developers and scientists being supported worldwide...

An engaged, branded community can be the ultimate asset for your company if done correctly. We are living in the “Age of the Customer” and Telligent’s technology helps you engage with your consumers in a more meaningful way.

A branded community gives your organization the opportunity to increase customer reach, add value through-out the customer journey and improve existing customer relationships.

Here…

Verint Community User Group at Verint Engage 2020 We are excited to invite all Verint Community customers and partners to join us at the combined 2020 Verint Community User Group AND Verint Engage 2020 event in Dallas Texas May 18th through May 21st...

The best kind of content is content that is unique, authentic and engaging.

Here are four ideas to help you boost content to engage customers within your community:

1: Blog posting within your community

A blog post by a product owner detailing their perspective on how the community’s influence is impacting the decisions made in designing and building a product/good/service is authentic and engaging - customers see how…

A customer community is the perfect platform for organisations to build real and meaningful relationships with not only customers but prospects too. It is these relationships, which foster engagement, loyalty and lead someone from curiosity to advocacy.

From high-tech to higher education, online communities have a strong use case in most verticals, so long as the strategy is driven by the businesses’ objectives and audience…

Colleges and universities bring people together from around the world to study, learn and network. It’s no surprise that the world’s largest social network, Facebook, was created at a University. But, while social networks have a role, th...

Customers typically want the same things from a positive Social Community experience.  They want information, support, and interaction:

Information. Information comes in the form of Forums or Blogs and can be documented and searched.  Some common topics may include technical information, product/sales information and upcoming product enhancements etc.

This makes it easy for users to easily search for technical answers to…