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Troubleshooting

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  • Article

    Search Indexing

    Search is a key mechanism that members of your community will use to locate content that they are interested in. You must install and configure search for your community. Re-indexing Community uses…
  • Article

    SQL times out when accessing the site

    If the site is running slowly or timing out due to SQL timeouts being reported on the site, it may be an indication that an SQL database reindex is needed. Here are the steps necessary to perform this…
  • Article

    Video thumbnail images

    The Video Transcoder determines which part of the video is used as the "still" image when a video file is uploaded into the community. By default, the 5 second mark is used by Video Transcoder to select…
  • Article

    When are email notifications triggered to subscribers?

    When are email notifications triggered to subscribers? Table of Contents Article Created or Updated Article Comment Blog Post Blog Post Comment Event Created or Updated Event Comment …
  • Article

    Why are counts for Suggested and Verified Answers different on these two reports?

    How come the following two reports, for the same Forum, are giving me different calculations for the exact same time period? These reports are actually reporting different information. The report…
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