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Content Management

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  • Article

    Using Blogs to share the same content across multiple groups

    It is possible to provide access to the same content across multiple groups using the Blog application. While it is possible to limit blog access with permissions, for this example the shared blog content…
  • Article

    What is document preview?

    Document preview is a file viewer (enabled and managed by going to Administration > File Viewers ) that enables viewing and searching documents attached and embedded in content within Verint Community…
  • Article

    What is featured content?

    Featuring content promotes community participation by attracting traffic to highlighted content within the community. Community managers can target content features to specific groups or the entire community…
  • Article

    What is the difference between Related / Recommended content, and how do they work?

    Related Content uses Solr's MoreLikeThis to determine what should be displayed. Recommended Content looks at ratings (Likes, Bookmarks and Subscriptions} to find content to recommend. For example: you…
  • Article

    What types of files can I embed in my community?

    The following list is the default list of recognized file extensions as defined by Environment Configuration's Mime Types section. Allowed embeddable files are defined by Filtering options . That a…
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