Closing Event Registrations?

Hi Verint community peeps

I recently added an event into a private group of ours for users to attend a webinar I'm hosting. I'm asking for registrations so I can send the meeting link just to those who registered.

However, I've noticed that I can't add a date/time for when registrations will close which means that anyone can still 'register' for the event right up to the last minute and even during the event until the end time. This causes an issue as I can't be hosting a webinar and at the same time checking for new registrants and sending them a meeting link!

I was expecting to see in the form when you add an event into a calendar, a section to add a date/time for when registrations close to give the hosts time to send out joining instructions etc. 

Am I just not seeing it or does it not exist? If not then why not? 

Lisa 

  • Hi  

    You're not missing anything—there isn't currently an out-of-the-box option within Verint Events to set a registration close date/time when using event registrations directly in the platform.

    One option is to enable registrations with RSVP, which allows users to express interest in attending. However, those registrations still need to be approved or denied before becoming registrants. Even then, my understanding is that users may still be able to view the event details regardless of whether they've been approved yet, so it doesn't fully solve the challenge of controlling access to webinar joining information.

    For scenarios like webinars where you need tighter registration management and a firm registration cutoff, we typically recommend hosting the event through a dedicated webinar platform such as Zoom, Teams, or another third-party event solution. You can then use a Verint Event to promote the webinar, provide details, and direct users to register through the external platform. Those tools generally provide registration deadlines, automated confirmation emails, waiting lists, and attendee management capabilities that aren't available in the standard Verint Event registration process.

    So, unfortunately, there isn't currently a native registration deadline feature for Verint Events, but leveraging a third-party webinar platform is usually the most effective workaround.

  • Thanks Sara for your reply.

    It drives me insane that yet again we have to jump through hoops and come up with 'workarounds' for something that is so simple and should be part of an OOTB offering. Weary

    I would add this as a suggestion in the ideas area but I know that would be a futile exercise...