Can you display the Article Author?

Is there a widget that will display who the author of an Article is? 

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  • Hi  

    As far as we’re aware, there isn’t an out-of-the-box widget in Verint Community that specifically displays the author of an individual article.

    The closest option available today is the Activity Story Stream. While it’s not article-specific, you can configure a tab to filter for recently created articles, and that view will display the author (i.e., who created the content).

    That said, this is something that could be achieved through a customization—either by extending an existing widget or creating a new one to surface the article author metadata.

    Out of curiosity, what’s your use case for displaying the author? There are a few common scenarios where this comes up, for example:

    • Highlighting subject matter experts or giving visibility to internal contributors
    • Helping users identify a point of contact for follow-up questions on knowledge-based articles
    • Supporting governance or content ownership, especially in larger communities with multiple contributors

    If you can share a bit more about what you’re trying to accomplish, it may help point toward the best approach.

       

    I would also recommend adding an idea to the ideas area to add an option to show the author in the Article - Article List widget here:  Product Ideas and Improvements  

  • Thank you Sara!

    The feedback we received for the need for publishing the author included similar scenarios for what you have listed. While there is the feedback feature for follow ups and additional clarity on a piece of content, it's the highlighting of SMEs and process/ document owner for further clarity in the business. 

    I believe the easiest work around at this moment is using the @ mention where applicable, either at the beginning or end of the article, or the Activity Story Stream as suggested. 

    I'll add this idea for consideration in future versions.

    Appreciate your insight.

Reply
  • Thank you Sara!

    The feedback we received for the need for publishing the author included similar scenarios for what you have listed. While there is the feedback feature for follow ups and additional clarity on a piece of content, it's the highlighting of SMEs and process/ document owner for further clarity in the business. 

    I believe the easiest work around at this moment is using the @ mention where applicable, either at the beginning or end of the article, or the Activity Story Stream as suggested. 

    I'll add this idea for consideration in future versions.

    Appreciate your insight.

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