3rd Party REST API call within .NET DLL failing when DLL is being called through automation

Mihir 2 days ago

We have an architecture where we are using a .NET DLL to query the database and then send the queried data to a 3rd party using a REST API call. We are calling this particular DLL through an Verint Automation.

When we call the 3rd party REST endpoint through the automation directly, it just works.

However, when we try calling the same API through the DLL and the DLL is being called in the automation, it doesnt work. Commenting out the REST API call in the DLL makes the DLL work as expected and execute the rest of the code.

Has anyone faced this issue? Any clues around what is the cause?

0 Satish Kumar (3sides) 1 day ago

What is the expception you are seeing when you make the api ?
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0 Kavitha 21 hours ago in reply to Satish Kumar (3sides)

Thanks Satish Kumar (3sides) for your response. We're not seeing any exceptions logged in either the event logs or exception logs. However, we're encountering some unusual behavior with Verint automation: 1. **Scheduled Automation**: When we schedule the automation, it fails with the error "coveoScriptApi_v1 is not defined" 2. **Manual HTTP Calls**: When we call the automation endpoint directly via Postman, the process executes up to the point where we make the 3rd party REST API call, but then stops responding without any error or exception - it doesn't even reach the catch block. Could you help us troubleshoot this inconsistent behavior?
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