Hi everyone,
We’re in the process of planning our upgrade from Verint Community version 12 to 13, and I’d love to hear from others who’ve upgraded and ask what you inventory before upgrading?
Our setup is fairly standard:
- Most pages use out-of-the-box social theme
- No third-party integrations
- Default email settings
- 4-5 plugins used only on a few pages
But I do have a couple of areas I’d love advice on:
Automations:
- We have 60 enabled instances of the “Auto add user to a role upon registration by email domain” automation. I see options to export these plus resources—what’s the best way to reimport and re-enable them after the upgrade?
Edited Default Widgets:
- Several of our groups use edited versions of default widgets. What’s the best practice for preserving or restoring these after the upgrade? Do I need to do this for each group and page, or is there a better workflow for tackling this?
Upgrade Tips:
- What did you include in your pre-upgrade inventory?
- Any gotchas or lessons learned?
- What helped most in your staging and post-upgrade validation?
Thanks in advance for sharing your experience—I really appreciate the community's insight.