Setting up the AIM (Agent initiated monitorring) in a Citrix VDI desktop enviorment

Question

Team, 
 I am trying to setup up AIM (Agent initiated monitoring) in a Citrix VDI desktop enviorment. After instaling the Capture software, I see the AIM prgram in the task bar with the stop, pause, resume features and both audio and screens are recording. However when I attempt to pause, stop, or resume recording the feature is not working. 
 Is the AIM featuer fully compatible with Citrix VDI, and google chome in this enviorment? am I missing something? 
 Thanks for any feedback you can provide.

Tom Paolucci · Answer

Hello DavidEquifax - This site is specifically for customers of Verint's Community Platform, I would suggest you visit the Verint Connect Community for more information on Agent Initiated Monitoring and our other Verint solutions. Here's a link to an article there related to Configuring AIM in a Citrix Environment: https://connect.verint.com/documentation/wfoplan/w/wfoplan/13251/configure-screen-capture-and-aim-in-a-citrix-environment